Frequently Asked Questions

At Duty Free Meds, we are here to help you with your common questions. If you need more information please feel free to contact us.

How do I place an order?

Placing an order is simple and secure. Browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase. For assistance, our customer service team is always ready to help.

What payment methods do you accept?

We accept Visa and MasterCard for all transactions. All payments are processed through secure and encrypted gateways to ensure your information is protected.

Is a prescription required to order medication?

Yes, a valid prescription from a licensed healthcare provider is required to order prescription medications. You can upload your prescription during the checkout process or email it to us after placing your order.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.

What is your return policy?

Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, such as damaged or incorrect items, please contact our customer service team within 7 days of receipt for assistance.

Are your medications safe and authentic?

Yes, all medications sold through our pharmacy are sourced from reputable manufacturers and suppliers. We adhere to strict quality control standards to ensure the safety and efficacy of our products.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee changes or cancellations once an order has been processed, we will do our best to accommodate your request.

Do I need a prescription?

Yes, a prescription is required for all prescription medications. You can upload your prescription during checkout or email it to us.

Can I speak to a pharmacist directly?

Absolutely! Our licensed pharmacists are available to answer your questions and provide professional advice. You can reach them through our customer service contact options.

How much medication can you supply at once?

We can supply up to a 90-day supply of medication at one time, depending on your prescription. Please check the specifics of your prescription or contact our customer service for more details.

Can I order insulin for my pet?

Yes, we do offer insulin for pets. Please provide a valid prescription from your veterinarian when placing your order.

Why does my medication look a bit different than from my local pharmacy?

Medications may appear different due to variations in manufacturers or packaging. Rest assured, the medications are equivalent in quality, safety, and efficacy. If you have any concerns, please contact our pharmacists.

Can I pay with insurance?

Currently, we do not accept insurance for payments. However, we provide competitive pricing that is often lower than many insurance co-pays. You can also submit your receipt to your insurance company for possible reimbursement.

What should I do if I have questions about my medication?

If you have any questions about your medication, including dosage, side effects, or interactions, please consult your healthcare provider or reach out to our licensed pharmacists for professional advice.

How can I contact customer service?

You can reach our customer service team via phone, email, or live chat on our website. Our representatives are available to assist you with any inquiries or concerns you may have.

Phone

1-888-888-8888

Fax

1-888-888-8888

help@dutyfreemeds.com

Location

123 Lane

Hours Of Operation

Monday - Friday: 8:00AM - 6:00PM (CDT)

DISCLAIMER:

DutyFreeMeds.com dispenses medications through our affiliated Canadian dispensing pharmacy located in Central Canada.

DutyFreeMeds.com also uses affiliated international pharmacies and fulfillment centers located in Mauritius, the United Kingdom, and Singapore, which are approved by regulatory authorities in their respective

The content on DutyFreeMeds.com is for informational purposes only and should not be taken as medical advice. The views expressed are those of the authors and do not necessarily reflect DutyFreeMeds.com‘s position. The site is not responsible for actions taken based on its information and advises consulting healthcare professionals for medical issues. DutyFreeMeds.com is not affiliated with any drug manufacturers. References to products or services are solely for informational purposes. By using the site, users agree to these terms.